Shipping policy

At Aura Brew, every coffee tool carries the warmth of craftsmanship from creation to delivery.

UK Shipping Rates

  • 🚚 Free Shipping Over £49 (Covering entire UK incl. Highlands & Islands)
  • 📦 £4.99 Fee Under £49 (Same premium logistics service)

Production & Delivery

  • 🔍 Processing: 1-3 business days
    (Hand-inspected quality control, select handcrafted items require workshop finishing)
  • 📍 Delivery: 5-7 business days
    (+1-2 days for Highlands/Shetland Islands)

Tracking & Support

  • ✉️ Tracking number included in dispatch confirmation email
    • Click embedded link for live logistics dashboard
  • 💬 Assistance channels:
    • Email hello@aurabrewlabs.com
    • Click 💬 icon at bottom-right corner for instant chat (Mon-Fri 9am-5pm GMT)

Quality Assurance

  • 🛡️ Free re-shipment for transit-related issues
  • 📜 All prices include 20% UK VAT