Refund policy

We offer a ​30-Day Return Guarantee with differentiated service based on return reasons.

​Eligibility

  • ✅ ​Free Returns (We cover shipping):
    • Manufacturing defects (e.g., glaze cracks on drippers, grinder bearing noise)
    • Transit damage/wrong item delivered
  • ⚠️ ​Self-funded Returns (Customer pays shipping):
    • Change of mind, accidental purchase, size mismatch
  • 🚫 ​Non-Returnable:
    • Custom engraved items
    • Opened consumables (filters, cleaning tools)
    • Final sale items (marked as such on product page)

​Process

  1. ​Request
    Email ​hello@aurabrewlabs.com with:
    • Order ID + return reason (attach photo/video evidence)
    • Product condition statement (resealable or not)
  2. ​Authorization
    • Quality issues: Prepaid label within 24hrs
    • Personal reasons: Return address & shipping quote
  3. ​Ship Back
    • Original packaging + cushioning materials required
    • Recommend purchasing shipping insurance (self-funded cases)

​Refunds

  • Issued to original payment method within ​7 business days post-inspection
  • Self-funded returns deduct actual shipping costs

​EU Clause

EU customers retain 14-day cooling-off period but must cover return shipping.